Frequently Asked Questions
Everything you need to know about shopping at TOCOBO US Official Store.
Are TOCOBO products vegan and cruelty-free?
Yes, TOCOBO is a vegan-certified brand. We do not test on animals, and our products are formulated without any animal-derived ingredients to ensure ethical and clean beauty standards.
How long does shipping take within the United States?
Standard shipping usually takes 3-7 business days. We process all orders from our US warehouse within 24-48 hours of placement, excluding weekends and holidays.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request if you are unsatisfied with your purchase.
Do you offer free shipping?
Yes, we offer free standard shipping on all domestic US orders over $50. For orders below this threshold, a flat-rate shipping fee will be applied at checkout.
Are your products suitable for sensitive skin?
TOCOBO products are formulated with hypoallergenic ingredients and undergo skin irritation testing. However, we always recommend checking the full ingredient list and performing a patch test before full application.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.